Forrester Research Reveals That Business Process Outsourcing Expertise Is Overhyped · Forrester
The business process outsourcing (BPO) megadeal is a myth. According to “BPO’s Fragmented Future,” a new report from Forrester Research, Inc. (Nasdaq: FORR), firms looking to outsource core business processes like human resources, finance, and administration to gain cost savings will not find a single vendor that can manage such complex offerings. The BPO market will grow to $146 billion...