Category: Client Reporting System

RA’ANANA, Israel–(BUSINESS WIRE[1])–Feb. 17, 2004–NICE Systems (Nasdaq:NICE), a worldwide leader in multimedia digital recording solutions, applications and related professional services for business interaction management, today announced that Wipro Spectramind, the largest third-party offshore business process outsourcing provider in India, has further extended its existing three-year relationship with NICE through Indian partner, Tata Telecom, a leading player in converged communications solutions...

The business process outsourcing (BPO) megadeal is a myth. According to “BPO’s Fragmented Future,” a new report from Forrester Research, Inc. (Nasdaq: FORR), firms looking to outsource core business processes like human resources, finance, and administration to gain cost savings will not find a single vendor that can manage such complex offerings. The BPO market will grow to $146 billion...